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View Full Version : Pleasant Salon Surprise



Sarasometimes
12-22-2011, 08:54 AM
Last week I returned to a salon for only the second time and got a nice surprise. At the end of my first visit i talked a bit with Kendra about trying a curlier set the next time. Now nearly 2 months later I arrive and she has these new rollers at her station.
She explained that after our little conversation she looked for some other tools that would work for a curlier style if that is what I wanted to do. She had ordered these Kevin.Murphy rollers that are vented and have a neat fastening method. She added that the salon has plenty of regular rollers but she thought these would be faster for me. I was really impressed that she not only remembered our chat but that she did something beforehand as well. I really think she did more than what many stylists would do for a client. Needless to say the outcome was beautiful and my time there was so pleasant. I can't wait for my next appointment.

kimdl93
12-22-2011, 10:40 AM
Now that is both great customer service and a great memory!

Beverley Sims
12-22-2011, 04:30 PM
Doesn't it make you feel warm and fuzzy inside
when you come across such thoughtfulness?

ColleenCD
12-22-2011, 11:36 PM
Sara,

Now that's customer service! I hope you remembered a present for her.

Colleen

Launa
12-23-2011, 07:26 AM
When is the next appt, today? lol

Sarasometimes
12-23-2011, 08:02 AM
Not quiteShirley Temple but I hope to come somewhat close, see below. Probably not that long when my wig is curled. I do have a gift planned for her when I see her after the new year. I tipped her very well both times. I was so touched that even after nearly 2 months she remembered what we spoke about and then took the time to plan for me!

http://cutezangels.stencil-workshop.com/Pictures/Curly%20hairstyles/curly%20hairstyles%2013.jpg

http://www.shop4prom.com/photogallery/gallery/HAIR_TYPE/Curly/Melina%20nature%20curly%20hair%20style.jpg