Laser hair removal warranty voided...

[Katrina]

This irks me. I bought a 5 session laser hair removal package from a local clinic. This package also has a 1 year "warranty" where they will re-laser your affected area within a year of the last treatment if any hair comes back. Well, I had my last session on Thursday and they asked me if I'm taking any medications. I told them I started Propecia about 30 days ago and the person taking that information had to leave the room to check on its affect by laser light. They want to ensure that any medications you take won't cause photosensitivity. Well, the office manager comes in and tells me that it voids my warranty because it is a "hair growth stimulant". I'm relatively pleased with the results although it is definately not hair free in the area they worked on. I still have lots of blond fine hairs, but overall I'm happy with the results. It just stinks that they latched on to that to get out of their warranty - what slimeballs.

[Connieminiskirts]

people will use any and every excuse they can to get out of a "warrenty" and it really sucks big time!

[christine55]

I would sue them and publicize your problem. A few flyers posted on phone poles etc. around town have a way of changing the minds of an unethical business.
Hugs, Christine

[Julie York]

What's Propecia? Did you know it promotes hair growth?

[Victoria-Marie]

I would sue them and publicize your problem.

You first have to read the warranty. If it says that it is void when you take a medication that promotes hair growth (as Propecia does, see http://www.propecia.com) anywhere on your body, then there is nothing you can do.

[suzanne claire]

If the warranty specifies that taking any medication that promotes hair growth then you have no recourse.:hugs:

[paulaN]

maybe your doctor can perscribe a diferent med. probley your warranty is screwed though. but beeing on a different med you might not need the warranty.

[EricaCD]

Tell them that, even if the fine print bears them out, you will be reporting a complaint to the Better Business Bureau, the consumer protection division of the Federal Trade Commission and the consumer fraud section of your state's Attorney General office. The complaint will be for the clinic in question as well as the supplier of their laser technology. If they don't indicate a willingness to be more accommodating, make the complaints (in writing, or don't bother). If these organizations get a few complaints they will investigate. For the company in question these investigations are far worse than a six-month-long appointment with a wide-knuckled proctologist.

Erica

[Katrina]

Ehhh...I'm not going to make a stink about it because I'm sure it was in the fine print on the original contract. It just kind of stinks that they would do that. Apparently they don't even take on clients that are on those types of medications. Its actually fine with me because they almost tripled their prices since I started as a client and I have no intention of going back.

[GG Vanya]

I gotta say, If I owned a hair removal salon, and one of my customers was taking a drug to PROMOTE hair growth, I'd invalidate any warranties, written OR implied, as well. As the "remover" one has no control over regrowth, if the patient is taking a "regrowth" product. Wouldn't this be a no brainer??

Unless the makers of propecia can guarantee that regrowth of hair will ONLY occur on the TOP of your head, and are willing to testify to said claim in litigation, I see no avenue of legal recourse for you. (My opinion only, of course, no professional opinion intended, written or implied.) :D

I am curious though, how long have you been taking propecia, and if you have been taking it for an extended period, did you not inform them prior to this last visit?

[Tamara Croft]

PROPECIA is the first and only FDA-approved pill demonstrated to treat male pattern hair loss on the vertex (top of head) and anterior mid-scalp area (middle front of head) in men only. There is not sufficient evidence that PROPECIA works for receding hairlines at the temples.This is a quote from their website: -

http://www.propecia.com/finasteride/propecia/consumer/index.jsp

and also: -

http://www.propecia.com/finasteride/propecia/consumer/facts/how_propecia_works.jsp

I presume, these are not the places you have had laser ;) This seems to me like a bit of a con, they are trying to get out of something they have little knowledge about. If I were you, I'd take this information to them and see what they say about it.