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I have just the opposite thing happen at a McDonalds near my house. I've been there dressed as well as in drab and am almost always referred to as ma'am. That being said, I can understand how upset this could make you. The only real advice I can give is to just let it go, life's too short to get hung up over a few idiots.
My step daughter works at McDs and she along with many others have been treated with utter disdain and insults from customers all the time. That being said, when someone takes a position in a service industry part of the training is SUPPOSED to be customer relations and especially in today's world.
You can take heart in the fact that this young man has probably already risen to the level of his incompetence.
Pfft...he works at McDonalds...so, why are you stressin'? He doesn't matter anyway.
Unless you want to discuss it, just respond with 'you are welcome, MISS'.
not unless he spilled hot coffee on you...lol
think less, act more...life is short.
Unfortunately, there are total a**holes everywhere. Just ignore them, because Kharma will finally catch up with them! You weren't doing anything wrong, so keep on enjoying yourself!
Last week I drove to another town for my therapy session. But it was noon so I decided to eat at Wendy's first. Now, I can pass pretty easily but it's hard for me to voice pass. The young girl taking orders inside read me as male when I ordered my meal. She starred at the touch screen trying not to look at me but she couldn't stop a nervous smile. When we made eye contact I said," Be kind." She smiled, gave me a thumbs up and said," You're good, you're OK." I smiled back and said," thank you." Later, when I was eating I noticed the manager mingling with the customers. As he passed me he asked if everything was OK. I told him that the young girl taking orders was very nice. He said," I'll tell Lucy that you said that." I would like to think that I made life a little easier for the next trans person who will eat there. Leanne
Isn't that the age group that doesn't accept anything!! Comments from teenagers should just be taken from a group that are still trying to find themselves. Going out in public is still the most challenging thing we have to conquer the more we do it the easier it becomes!! Just like going through the checkout lines, the first time I was nervous as hell, it is no big deal now that I have done more.
Yes they do and they can't help it. Corporate policy is one thing but they can't be as picky about who they hire as they might like. Laws and all. Any other minimum wage, first job establishment would be the same.Quote:
Originally Posted by Loni
I think writing a letter to let them know what happened is a good idea, but other than a few dollars worth of food and a written appology, it would be unfair of you to expect a big award like the lady who spilled hot coffee on herself sued for.
OH BOY!!!! I posted yesturday about my incident at a Mc Donalds. I find it hard to believe that some of us seem to have so much intolerance towards any person without knowledge of "US". As for McDonalds hireing form the bottom of the pool, how man of us started at McDonalds or some other place like that?????? In fact, How many of us are in jobs now that others would look down on having? BOTTOM OF THE POOL???? some of the most intelligent people I know started working at places such as mcDonalds. My son, a professor at a university here in San Diego, (one short month from his PH D) started working at a Sonic Drive inn.
I personally took an educational approach to the situation. I wasn't upset, the guy with me was! I didn't get mad, nor did the manager. We simply had a disussion about how I was dressed at the time, how I, and a lot of others dress, and the reaction to those who, as I do, appear out of the norm. The manager handeled it very well, we tried to EDUCATE not scold. he was in no trouble, his job was not on the line, and I do not think we upset him in the slightest. Hopefully, we (the manager and I) were able to help this young man to appreciate the choice of others, not hate them for it....
I know, we may not have been able to change the mind of this young man about the whole Idea of crossdressers, transsexuals or anything else he may not have knowledge of, but I do know we did nothing to create or cause more hatred towards "someone elses" lifestyle or life choices. Sorry for the ranting and venting, but I'd like to say, I think we should use every opportunity we can to "educate, to appreciate, not hate ! !".
There is a gay bar that I go to sometimes when dressed,There has been this one jerk there several times,He always makes a point to come up to me and says "How are you doing today? Sir". I think he is looking for a fight.I just smile and say "I'm fine, thanks". Some people are just A-holes. Don't let one or two jerks ruin your day, I don't..........Jamie
You know,,,, a properly aimed tazer and repeated squeezes of the trigger cures jerks of this type of action.
I worked at a burger joint, too, and it's a good entry-level, part-time, or temporary (in my case) job. Unfortunately, some idiots like the one mentioned are doomed to never advancing beyond burger flipping. The rude treatment wasn't out of ignorance, but was a mean-spirited act intended to embarrass. I would think that a letter to McDonald's headquarters would get you an apology and the particular restaurant's manager would get reminded of corporate policy regarding treatment of customers.
Yes, a letter gets the most response and an e-mail is generally ignored. E-mails are for casual use or online buisness only.
Personally I believe in always going right to the top in most cases.
I aways send a registered a letter -signature required and this rarely fails to get a favorable response as they can't claim that they are not aware of the situation.
"The squeaky well gets the grease" definately applies in todays world more than ever.
I reckon you need to punch high and punch low - write to the head office and the individual store. The head office can only do so much, mostly passively, while the individual store can be active in sorting the problem: discipline, or if necessary, the "Donald Trump".
Even though I'm against the Employment Relations Amendment Bill (the "90-day fire-at-will" bill), it's starting to look attractive in this light.
I am going to agree with Bobi Jean's posts twice.
First, you can decide to brush it off and continue on. Or you can decide to ask for the manager and have what I like to call "an educational moment". But don't let someone being a jerk get you down. There is too many of them in the world, so you will run into them.
Second, well that is going to a new thread to not derail this one.
I hear the horror stories every day about McDs from my step daughter. A LOT depends on the owner/manager aspect as well. For instance the difference between McDs and say... In-N-Out is like night and day. Same for Jack in the Box. At some fast food places the service is great, fast, polite and efficient and then there are the others. One issue is the constantly changing hours and frequently cut hours. Jana goes in at 5:00 and sometimes is sent home by 8:30 am because they have too many managers or slow biz. That being said, at THIS McDs they definitely have scraped the gene pool with some of the "help".
I was at a Denny's a few weeks ago in drab when a very sharp looking TG came in. One of the cooks read her though and starting making snide remarks to the others in the kitchen loud enough that some could be heard by the T-gurl and her friends. On her own, the cashier went and got the manager, and went to have a "talk" with the kitchen crew. A few minutes later the manager came out and sincerely apologized and then insisted on making the meal for the entire party gratis. This was met with applause from us and about 4 other tables. That was class.
I just rememberd, a while back, I was in my local grocerie, and the cashire called me "sir" while I was dressed. BUT..... I let it slide... why? Well, I'm in there alot both drab and in fem. And see'n as how she was an older person (about 60ish) and didn't punch the "sir," I figgured she just recignised my face and assumed I was going to a party later or some such.
I call this a lesson in picing your battles.
I did however consiter writing the company later, and say'n somthing like, I know she ment no mallace, and likely recignised my face, it still kinda botherd me a bit.
Update: I resceived the following E mail reply from MCd's:
Hello:
I want to thank you for taking the time to share your recent experience at the McDonald's in Garden City, MI with me. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.
I am sorry for the unprofessional service you received. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.
I want you to know that I have already taken action on your feedback. After reading your email, I immediately shared the information you brought to our attention with the local franchise owner of the restaurant you visited. Additionally, I notified our regional McDonald's consultant who works with this owner for follow-up in the restaurant and appropriate corrective action.
Again, thank you for sharing your feedback. We appreciate your business and we hope to have the pleasure of serving you soon.
Jessica
McDonald's Customer Response Center
ref#:7207432
Today i received a phone call from a supervisor at that store. She was very sorry that this happened and assured me that not only the offending employee but the entire staff would receive additional training.
What more could I ask? At least they are trying!
Ya know,
I used to make make fun of Micky D's employees out of ignorance by saying " Would you like fries with that?" as some sort of an insult.
Now, with the economy the way it is, I have been practicing that line myself every so often.
Where am I going with this? You are going to get jackasses no matter where you go. For some reason it boosted that moron's ego by him insulting you.
I would just let it go and remember that when the economy does get better and the jobs are back for the rest of us, that idiot will still be saying "Would you like fries with that and cleaning up old rancid milk shakes off the bathroom floor.
They didn't give you vouchers for free food? That's what I'd expect with the apology!
Dealing with Dumbass McGee in the drive-through may be irritating to you people but I WORK in fast food with someone like that who's always full of crap. They come and go. Who's to say he'll still be there the next time you order from the place? Who's to say he won't have "fired himself" through stupidity or anger over some ridiculous event? I have seen people come and go semi-often at the "restaurant"(that's what Pizza Hut prefers to call their stores) that I work at. The store I work for is dysfunctional and doesn't seem to really enforce ANY rules beyond uniforms but in the pizza store my parents owned(we lost the business), similar actions nearly costed a driver his job. My sister made it clear he was skating on thin ice.
I'd dig at those who made degrading comments about the guy's type of work place since MY work place is similar in nature but that's not the purpose of the thread. Yes, I'm slightly offended by those comments.
Ooh!, Thanks for the idea...I'm so planning on doing this at the end of this week. :)
I live in New Jersey, and it's nothing but toll booths. So far I've never had a bad reaction since going out for about a year. ....often dropping jaws to laughs, to just no reaction at all. Handing people money in long bright red nails gets their attention right away, and causes these zombies to look eye to eye. I'm at the stage where I just don't care any more. It took me a couple of times to get over that hill.
And, yes, I got "ma'amed at a Pathmark Grocery store checkout while buying ice cream & bananas a few weeks ago....."ma'am, you have a nice evening" was the exact quote from the cashier.
Please just be yourself. Why care for what others feel.
No I wouldn't let it bother you too much...I think Mc Donalds workers deserve more than minimum wage also..Sounds like you had a great time until that point ,minimum wage or not it was a kid and who knows maybe he was being a jerk but that doesn't mean you where clocked. You know kids like that maybe he thought you was a female and threw a rude comment your way..