Outted by a hotel

What a horrible story. I sincerely hope your call results in action.

It is for this reason that I do not travel with Andrea's junk. I would be simply mortified by any exposure of my secret, even to strangers (hotel, TSA, etc.). Your story was compelling, and I felt myself in your shoes. I am so sorry you had to go through that, ruining what was an otherwise nice trip. Sometimes, the insensitivity of people stuns me, and this is especially the case of those whose professional purpose is to serve at customers.

I'd be livid. It is simply inexcusable. I've stayed in many hotels, and one of the pleasures of travelling alone for me has always been having the liberty to freely hang my things up, having my makeup out and ready, and having the privacy to do as I please, knowing my belongings are safe and secure. This is an egregious violation that pushes the limits of belief. I'd want some kind of recompense for this, beginning with a complete refund of the price of my stay. I'd register the strongest complaint with the hotel, and I'd at least threaten a lawsuit.

And I, too, want to know what hotel did this.

Yes I'm with everyone else on this as well , they have totally violated your rights.

but please be proud of who you are. what they did was wrong but hold your head up high .

and look for another hotel with a lot more class :hugs:

That is so wrong. Like you said what if the person there wanted to take your beloning's and you had more valuable things in there. And not to mention your privacy. I think if you wanted to press this matter they could be in big trouble.

Keep us posted on the outcome!

That was bad, real bad. I used to travel 100 days a year for work and now, as a truckdriver, the SO and I get a motel room every weekend while we're out on the road. The worst thing I ever had happen is to check in, get a key and go to my room only to find out it was already occupied by someone else! Thank God it was empty, I could have gotten blown away. I raised hell and got a voucher for 2 free nights (I didn't just want that visit free, because the company was paying for it).

That's it; raise hell, tell them you are going to sue unless you can have the whole hotel for a week and invite all of us from crossdressers.com for a big, week long CD'ing party!:rave:

An extra point to make to the person you talk to is that you have let others know (check the post and see how many have read this) and give them that number. Also tell them you haven't said what chain (even though we are all wanting to know), but let them know that if this isn't resolved to you liking you will tell them the chain and they can deal with the loss of money.

Cheryl Anne

Satindoll,
I work in the hotel industry myself and first, they can't just move your stuff without your permission. Second,the person that was in your room, when they checked in and went up and saw your stuff in there,they should've just close the door,went back to the front desk and informed the staff that the room was occupied. Third, the manager should've let you go with him so you can remove your belongings. He had no right to tell you to wait here and he'll take care of it. Your privacy was violated. If you want to do this,get a lawyer and hit them with a lawsuit. You might have to explained about your CDing and might come out to all you know,but think about it.

Anyway,sorry to rant & rave,but when I hear things like this,it boils my blood. As a person who works in a hotel, I apologize for your horrible experience at that hotel. Lets us know how it works out.

Felicity :)

what i don't get is all your things were in a room that they moved some one else into with out checking it out frist?????........hell yes call..........

This happened once to me at a Hampton Inn. I get back from work and my room key does not work. However, I had unpacked my male clothes and left my female clothes in my luggage. The person at the front counter let me go in while she was with me to pack and move to new room. It was difficult to pack, but I don't think she noticed. Now I ALWAYS put the do not disturb sign up!

Katie

I also travel quite a bit for work and stay in the same hotel for a week. It's great to be able to leave your femme things in the closet or just laying around YOUR room. I always hang the donot disturb sign on the door and tell the house keepers that I wont be needing any service during the week. If I need towels etc. I just grab them off the cart or go to house keeping and ask for what I need. This generally keeps things private, but not always. Just this week I was in a Holiday Inn that I stay at frequently and was in bed tring to take a nap when there was a hard nock on the door, I yeld loudly that the room was occupied. A few seconds later I heard the card key in the lock and before I knew it, the door opened. I yeld again "OCCUPIED" and they said "sorry" and closed the door and left. Later I told the front desk and they didn't have a clue. I beleave that someone was trying to show off the newly remodeled room to a prospective guest. The diferent departments appently don't communicate. Any how, bottom line, if you don't want others to see your things, keep them in your suit case.

As for those electronic card keys, I don't know how many times I've gotten a card and have gone right to the room only to have the card not work. Or I'll be staying in a room from Monday to Friday and on Wednesday the card no longer works. Scares me that if I leave my room at night while dressed I may get back to my room and find that I can't get in. Could be rather embarasing.

Sue their ass You have a sure fire case Was it a big chain

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Originally Posted by TGMarla

I'd be livid. It is simply inexcusable. I've stayed in many hotels, and one of the pleasures of travelling alone for me has always been having the liberty to freely hang my things up, having my makeup out and ready, and having the privacy to do as I please, knowing my belongings are safe and secure. This is an egregious violation that pushes the limits of belief. I'd want some kind of recompense for this, beginning with a complete refund of the price of my stay. I'd register the strongest complaint with the hotel, and I'd at least threaten a lawsuit.

And I, too, want to know what hotel did this.

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I have only stayed at one hotel with my feme items and dressed. I left some clothing out when the maid cleaned the room and nothing was touched. Billie Jean

I'd be pissed too. As someone mentioned, sounds like it'd be a good idea to ask how the key-card got re-programmed when you hadn't checked out yet.
Once in a motel they called my room in the morning & told me they needed to move me to another room as they had work scheduled for the room-( I think I had to leave my bag at the front desk until check-in time as cleaning had to be done first on new room ) that was a bit annoying, but nowhere near as bad as coming back to find someone else is in your room. That hotel does need to get some hell for that.

Like everyone else has previously stated. No way should this ever be happening.

It is up to management to make sure that the room is in order before they give the keys to the next person, there is simply no excuse when your luggage was clearly still in that room.

Complain, Complain, and then sue thier ass.

Get a settlement out of them, and never never stay their again!

Wish you could tell us the name, but I realize that may be a suit for libel, but damn hope I never stay there.

It sounds like a total breakdown of their system. They obviously rented kyour room twice. I can't get why the new person would take a room with someone elses stuff in it though. Certainly, the new guest would have reported to the office that it was full of stuff before unpacking themselves.

Sorry for the delay in my response. I am calling them first thing Monday morning. I know that if I call on a weekend, I will not get anyone that can do anything about it.

I have not disclosed the name of the chain, and yes it is a rather large chain here in the US, because I want to give them a chance to explain, and make it right before I go trashing them publicly.

However, if they don't do something for me, I am going to out them, the same way they outted me!! Only to a lot more people!

I have one other thing to consider in all this. My boss was the person that booked the room, and paid for it...since it was a corporate business trip. My concern is that if I make too many waves, they will get him involved. I do not want that! I think I can resolve this without it getting ugly. All I really want is an apology, and a free night or two as a token of their apology.

All and all, I guess it could have been worse. I could have been in the room dressed and had the guest they assigned to my room barge right on in! That would have been fun.

Either way, I am still angry, and I am not letting them off the hook.

Oh my God! I travel all of the time and would have completly freaking hit the roof! What hotel chain was this?

Years ago, when I was still living with family, I would go out to hotels for the night and have some alone Tracy time.

Never, ever did I think that someone could (at any point) come into my room while I was there... Hearing about this is horrifying to me.

Like others have mentioned, I could feel your pain as I was reading the post. I really don't know how I would handle such a situation. I know for sure I would be QUITE upset at the management. (More pissed off than embarrassed)

That's completely unacceptable...

In addition girls, even though the card key locks are SUPPOSED to be interlocked with the registration computer and then duplicate cards should not be possible, ALWAYS, ALWAYS, ALWAYS!!!! set the deadbolt locks on the door when you are in the room.

With the dead bolt turned, only a manager's master key card can override a standard card key. Housekeeping staff cannot open a deadbolted door- if all is set up correctly. In any event use the old fashioned mechanical deadbolts every time.

As for suing the hotel chain, what's the purpose? Complain the right way and get a free stay or dinner etc.
Only sue if your personal possessions are missing.
Save the courts for serious business.

I got billed 138.00 a few years ago for making 2- 10 minute calls from my room phone using my own phone card. Las Vegas to Los Angeles calls- 138.00!!

I contacted the hotel manager and then the corporate office. After some investigation on my part into the contract company charges on my phone bill aside from Verizon, I discovered the reason. The hotel was unaware their contract phone service had been slammed by an unscrupulous phone company and transmission shop.

The hotel chain investigated and sent me a comp for a 7day stay at any of their hotels in Vegas including 3 meals a day on them as they also discovered a few hundred other clients had been similarly affected but few complained and none investigated, so it was cussed about, paid and then forgotten.

It pays to work with people sometimes as opposed to suing just to sue. It also helps to keep rates lower.

Christine

I'd get a hold of corporate And rip someone A new a-s hole hun.I think doing that was unacceptable. Some thing you shouldn't just let go. :hugs:
Angie

They might offer to make the visit free in which case your boss would be the one to benefit. Anyways, a good tactic is to ask for the explaination, then no matter what they say just keep saying how much it really upset you and you just can't believe it...and also mention what you want from them but make sure it is something they can give you and it should happen quickly and easily.

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Originally Posted by Karen_Ski

I have traveled for over 20 years for work as well as vacations and I have never heard of a hotel just arbitrarily changing a person's room. Outed or not I would have been outraged and probably on the phone to my lawyer. :Angry3:

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I WOULD be on the phone with my lawyer.

Inexcusable! I would contact the hotel chain, manager, the works. Sounds like a total violation of privacy rights.

Go get 'em!

Claire

I agree with everyone elses post before mine. This is totally inexcusable and you are due compensation. when this is settled please tell us the name of the hotel chain so everyone who is a member of this site can boycott them!