OMG!! Please, at some point, let us all know which chain this is so that they never again receive any of our business!
:Angry3:
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OMG!! Please, at some point, let us all know which chain this is so that they never again receive any of our business!
:Angry3:
I want to post my 0.02 on this since I'm am a maintenance engineer at a hotel. Once a key has been made, the only other keys that will open the door are maintenance keys, housekeeping, and emergency keys (e-keys) Yes, the computers at the front desk are connected with the key machine and if you go to make a new key to an occupied room thinking it's unoccupied, a message pops up saying that the room is rented and did you really want to make a new key. You can also make copies of the key as well. The copied keys don't interfere with the original one. Also, if you have your deadbolt on, the ONLY key that will open the door is the e-key. Those are usually kept in a secure location and you usually have to sign them out when using them. And if you are having to use them, then alot of people know you are needing to get in that room. One thing I would ask them to do if they haven't yet would be to interrogate the room lock. Any hotel that uses key cards can do this so don't let them say they can't. It will tell you which key opened the door, whether it was a housekeeping card/maintenance/etc, what time, and date. You can interrogate a lock 3 months (90 days)into the past. But from what I read, this was most likely either a front desk or hk mistake. My guess would be a nosy housekeeper that saw a man's name on the reg log and saw womans clothing in the room and assumed you had left and somebody else was checked in. This happens more then you think BUT the usual thing to do in that case would be to inhibit the lock until the situation is resolved. We actually had a sting happen here to try and catch somebody, but that's another story. Good luck and please let us know what the outcome is.
Thanks for the all the replies.
I just want to wait to post the name of the chain until I get a resolution, or don't.
If you want the name of the chain, please PM me...I will give it out that way until tomorrow when I can speak with someone there.
----------------------------------------------------------------------
On an off topic, I will throw this out there...
Marriott lost my business for life a while back because my entire wedding party, and almost 50 of our guests booked rooms at their hotel near our reception site for our wedding. They offerred to comp us the Honeymoon Suite since we were providing so much business to the hotel. The reception was over, and we took the limo to the hotel, only to find that they had extended the stay of the person that was in the suite, and had no room for us...on our wedding night!! :Angry3:
I bitched and bitched. But they did nothing for us. We ended up taking a cab home. Luckily the wedding was local. My wife was incredibly disappointed, and so was I.
The next day, I called their customer service number, and I was offered a free night at the same hotel.
Now what would I want a free night at a hotel that was only miles from my house??! They said this was all that they could do. I had some choice words for them, needless to say.
I will never stay at a Marriott property ever again if I can help it. So you know the chain in question is not Marriott. (there is a hint in the above story though)
AHA!! Yes, I've stayed at those hotels in the past, but no more! Thx for the hint!
OMG! That sucks! Maybe this could be a Dateling NBC investigation?
This whole thing was a simple yet possibly devastaing mistake on the part of Housekeeping, but it was just that - a mistake. Let's not get everyone's panties in a twist.
Just think about it folks, if you went into a room after checking in and saw someone else's clothes there what would you do? Drop your bags in the room and and go to dinner or march right back to the front desk with your bags to complain and get it straightened out?
As I suggested, Housekeeping probaby saw women's clothes in a room with one man listed as the registered occupant. I suppose the hotel considered two possiblities; the first a double booking by accident. The second, that a man checked in under a single person's rate and then snuck in a woman (3 dimensional as opposed to suitcase- contained). It happens all the time.
In that case the management would be within their rights as an inkeeper to check it out. Granted the methodology used was not the wisest but you also must consider their room rental policies. (to which you agreed in the signed room contract)
In either case a closeted or semi-private CD would /should think twice about making such a big stink.
Politely but firmly insist on an explanation and apology and suggest that a perk of some sort was in order. Most hotels would gladly comp you in some way as opposed to having bad publicity. But if you opt for bad publicity, remember that YOU may well be a target of that same bad publicity.
Now if your items were rifled or there was missing or damaged property, that is an entirely different matter.
Finally, in the scheme of things, if there is no loss or damage, is it worth getting so riled up? People make mistakes- always have and always will.
These message boards are full of stories about "us" making mistakes and getting caught, telling someone who outed us etc. Do we therefore impose self penitence?
Life is too short to get so worked up over little things.
Remember that sweat makes make-up run and it doesn't smell as nice as perfume.
OK I'm off my soap box now.
love to all,
Christine
As far as card keys not being duplicate......I know of several cases where people got their room number wrong and used their key on a nearby room, it worked!! When they noticed the clothing hung they left immediately! These are electronics systems run by humans. Neither is infallible. Having worked on computerized systems for years I can say that they are only as dependable as the engineers that designed them. When I'm going to be in the room for any length of time I put the "deadbolt" system on for added security.
I hope you can resolve this to your satisfaction. Did you get the manager's business card or at least his/her name? I'm pretty sure that corporate would like a nail to hang this one on.:bitchslap:
Please name the hotel chain and the particular hotel. If this is the way they treat guests, I doubt that anyone here would care to patronise them.:spank:
Quote:
Originally Posted by Karen_Ski
Quote:
Originally Posted by Andrea M. Forbes
Inexcusable!!! While I stay almost exclusively at Marriott for some of the reasons stated for not staying at one property or another (and I stay 100-plus nights a year), there is NO excuse for what you have experienced! Keep us posted on how it is resolved! (if you PM where this was, let me know.)Quote:
Originally Posted by TxKimberly
Good luck -- and let us know if/how any of us can assist you!!!
Sheri
That is why I don't go to great lengths to hide the fact that I am CD. People love to out us. Sure I sometimes get a little embarrased when I get read but ultimately I could care less. It is the same temporary embarrasement a person gets when they hit their head or trip. Embarrasing but stand up and dust yourself off and go about your life...
Now for the hotel that did this, if that is the worst thing that has ever happened while lodging, that ain't too bad.
My worst experiences usually invole needing something for the room and not being able to find an English speaking housekeeper to ask for it. And this is in the USA. :brolleyes:
I was once in a hotel room at about 11 pm and the room next door had the TV turned up VERY loud. I tried calling the room next door, tried banging on the door. Clearly there was no one there, they just left the TV on loud while they were gone.
I asked the manager to go in a turn it down. They refused. Why? because it's ILLEGAL for them to go in there without the guest's permission unless it's an emergency.
I guess me not sleeping is not an emergency. But anyway it's not OK for them to go in there without your permission. :2c:
I'm sorry but no it isn't illegal. If a complaint is made, then management does have the right to go into a room. I've had to do this many times at my hotelQuote:
Originally Posted by CarrieAnneEvers
Satin, the good thing about this is that you were outed in some respects and survived... phew. The sad thing is that some were giggling but let em....
As for the hotel, you should probably be able to get some compensation, a free room or two plus meals based on the inconvenience.
I am suprised the person who was in your room stayed... you never know they might have been trying on your dresses, just when the manager called!! (I would have... he he...and then left my email letting you know.)
and thats why the manager was a little flustered!!
PS if you've ever seen Karens makeup kit scattered about a bathroom, it might be an example for keeping others from taking over your room, cause its real obvious someone is there and its their space!!!
All the best. :D
ps. it was holiday inn who advertised in a superbowl commercial with a lovely transgender girl. thus maybe the holiday inn should get our business.
http://www.youtube.com/watch?v=0FhjgxjAJxU
Kerrie
Quote:
Originally Posted by Christinedreamer
Well I for one would get my panties in a twist
Investigate by all means if you think there is a serious problem for the hotel
Why did they need to move her to a different room and all her things as the room is obviously occupied
The hotel must know its occupied if they have to move luggage :Angry3:
Wow, it is hard to imagine something like this happening.
I must confess I am amazed that so many think that the situation actually involved two different individuals assigned the same room. Folks look at my previous posts and take a minute to reconstruct the scene.
No one will (honest individuals anyway) move into a room that is obviously occupied.
Opening the door EXPECTING an empty room and finding someone else there , yes, BUT NOT MOVING INTO AN OCCUPIED ROOM!
We have all had double booking circumstances but can anyone else honestly say they have had someone MOVE iNTO their room?
Get real.
Quote:
Originally Posted by Christinedreamer
[SIZE="3"]YES[/SIZE]
Please let us know how they respond and which hotel this is so we can be aware. With the way they treated you , you owe them nothing. They should have comped you everything. i beg you to let this forum know for selfish reasons as well as a way of settleing up with them. I patronize places that do the right thing. Good luck and avoid the clothing angle. This is a huge security breach by the staff. Also why didn't the guest they placed there question the situation. The disrespect for the CD aspect shows how the staff feels about thier customers and that they need training in how to handle major misakes on thier part. the fact that the things found in your room by the manager were shared with others is disturbing. Good Luck and be firm.
YES!!! That would have made them S#&t themselves! Where's my money??Where's my jewelry??? OMG that would have been good. You were violated...blatently. I would call corporate and file a complaint AND never stay with that chain again.Quote:
Originally Posted by Christen3042
I can't believe it!!! First off, I can't believe that they wouldn't Let YOU enter your room to collect your stuff, but they didn't mind letting someone else in when it was occupied. What? The rule doesn't apply to everyone? I would definately ask why they allowed it to happen. Secondly, I would bring it to their attention that when the other occupant called and said that your stuff was still in there, why didn't they tell those people that they have to be moved?? Would that have been so hard to do? Third I would push for the employee and Manager responsible to be fired or at minimum suspended for their illegal actions. And lastly, if what they offer isn't satisfying enough, I would definately contact a Lawyer. I hope all turns out well. Please let us know.
Since I travel a lot. I would be interested in the Hotel that this happened. That has always been a fear of mine. Especially, since some hotels are paid for by my employer in advance and billed directly.
But that's just it, hon. That's just your reconstruction of it, that's not for sure what really happen.Quote:
Originally Posted by Christinedreamer
I personally have not, but I have had someone else I know personally who is in the same industry as me and travels for the same reasons I do have it happen to him. He was booked into the hotel from Thursday through sunday in a town about an hour and a half away from the city we both live in. I don't remember the story 100%, however, I know that he had to come home one of those nights after work for some family issue and even though he had left his bags in the room, the hotel checked him out of the room and checked someone else in, and then that person checked out and took my friends bag with them. He still hasn't gotten his stuff back.Quote:
We have all had double booking circumstances but can anyone else honestly say they have had someone MOVE iNTO their room?
So it does happen.
Holy cr@p! Imagine if you had been out en-femme for your first time shopping or sight seeing and had come back to being locked out and having to deal with such unprofessional front desk staff.
Just thinking about it makes me feel like diving deeper in to the closet. I think I need a stiff :drink:
-Christine
I will never understand how businesses can run like this. Either the employees just don't care (I can just get a job at another place), or they think the customer won't do anything about it. I don't know how many times I've dealt with crappy employees at restaurants who dont' care about your food, or employees that work at electronics stores who can't give a crap.
UPDATE:
I spoke with their "customer care" department. My initial version of the story was this.
- I checked in, the first 2 nights were normal. On the 3rd night, I came back, and my key did not work. I went to the front desk, and they told me that I had been moved to another room. I inquired about the whereabouts of my things, and I was told that no one knew where they were. A manager went to the old room, which was now occupied, and retrieved my items without me being present.
The agent asked me if all of my belonging were accounted for. I told her yes.
She asked me if the staff was courteous. I told her, not really. She asked me to explain.
At this point, I really did not want to bring CDing into the issue, but it seemed as though this was going no where otherwise.
I then explained to the agent the entire story. This seemed to strike her as amusing...so I had to speak with her supervisor.
The gentleman that "helped" me seemed bothered by me and uninterested in what I had to tell him. He said that he had noted the incident, and that their corporate office would investigate the matter and provide me with an explanation, by mail, in 7 to 10 business days!
:Angry3:
So. I wait. At this point, I am expecting nothing to be done about this. But I can tell you this...if I have my Choice of hotels in the future, it will not be this chain.
(hint #2 included)
That would have instantly had me on the phone with HIS supervisor and if that resulted in no satisfaction then continue up the "food chain".Quote:
The gentleman that "helped" me seemed bothered by me and uninterested in what I had to tell him. He said that he had noted the incident, and that their corporate office would investigate the matter and provide me with an explanation, by mail, in 7 to 10 business days!
There is absolutely NO excuse for you to wait 7 to 10 days for their "excuse" to arrive in the mail. At this point it is a serious customer service issue and IMO their corporate office needs to be raked over the coals.
While others have theorized the reason for the move was the feminine clothing found in the room; their responses (or lack thereof) has far surpassed the outrage of their actions initially.
I think you have a choice to make (yes, I got it :) ) and girl, if I were you, I'd be ready to initiate a cat fight with whoever got in my way at this point. After being treated like you have been I personally wouldn't be willing to wait 7 to 10 minutes for a response from them.
Follow the motto of the 442nd regimental infantry and "Go for Broke". I imagine they believe you will "calm down" or "forget about it" if they stall long enough. Don't play their game. You are the customer and You are the one who has been wronged
Please keep us posted
Hugs.
-Paula-
my response.
OK, sir. I'll wait 7 to 10 days. hopefully the news and paper will wait the same amount of time when I call them up so you can hae time to explain why this happened and what you DID (past tense) about it. Also, you'll be in contact with the Better Business Bureau.
Quote:
Originally Posted by Clarissa
That will only work if she wants to out herself to the whole world. Right now the knowledge, and possible damage, is limited by the relatively small number of persons directly involved. If she goes to the media they are going to ask very embarrassing questions and publish the answers.
They don't respect you, you might as well out them across the web.
Lost a corset out of my room I was staying at, to humiliated to report it.
Anna
That is another thing that worries me when traveling with fem items. If the maids figure out that you are the one wearing the items, they may feel bold enough to help themselves to your items because they know you will not report it.
From now on, when I travel, my fem items stay inside my luggage when I am not in the room, and my luggage remains LOCKED.
I am going to wait for their response, and see what they have to say. The more I think about the more infuriated I get.
However, I try to see positive things in situations like this, so I will bide my time, and learn a lesson from the experience.
They better send me a really nicely worded apology and some kind of compensation though, otherwise, I will be making more calls.
You're right being upset for the way the hotel handled you.
As about the embarasment, at least for me, it would not be an issue. First of all, you may have female company in your room so it's not unusual to have female clothes there. Also you may be an actor. Or somebody involved in the fashion trade for women. There are many possibilities. Unless they see you wearing the clothes nobody can be sure what your status is.
Something similar happened to me. I worked night shifts. In the evening, before going to work I placed some food in a pot on the stove to heat it but I forgot about it and simply went to work leaving the pot there. After all the liquid evaporated it started smoking and filled the whole building with smoke. People woke up, they allerted the superintendent, she knocked my door but obviously nobody answered (I live alone). They had a key to my appartment opened the door, entered and turned off the stove. In the appartment there were scattered everywhere women's clothes. Too many to invoke a female guest or anything alse.
Well, that's it, I even had no reason to blame somebody, it was my fault.
In the end it was actually a big relief, I'm no longer under pressure and concern to hide my "problem" because everybody already knows it.
As someone who worked at the same kind of hotel you stayed at, I can assure you the housekeepers don't know shit about the people who stay in the rooms. All they know is that the room is either dirty/clean and occupied/unoccupied, and the only housekeeper who even has knowledge and credentials to use the property management system is the head housekeeper. And even then, she's more concerned about making sure all the rooms are cleaned on time than whose rooms might be occupied by crossdressers.Quote:
Originally Posted by SatinDoll00
You probably would have gone a lot farther by making up a bunch of BS about how you've been a loyal customer to their chain, are a frequent guest, have always been extremely satisfied with the service until now, and don't want them to lose your patronage. I imagine if you acted all concerned and stuff the corporate person you talked to would have bent over backwards to make sure they didn't lose someone.Quote:
I am going to wait for their response, and see what they have to say. The more I think about the more infuriated I get.
Give them hell gf. The FREAKING nerve of these asswipes
unreal
Completely unreal how the company has made the "Choice" to handle this entire situation so far...
- The front desk / manager.. i would have come unglued or had the local PD on the horn.
- Then the so called "customer care" and how they handled that with a "letter in 7 to 10 days" WTF is that? ...
I understand this could be a bit of a fine line that you don't want to "cross" :doh: so you are not outed more... but wow.. i am so sorry this is how they are handling you, your business and this situation.
I work in an upscale hotel, and I don't think anyone on staff would ever dream of doing anything like that to invade a guest's privacy. When we need to move someone for maintenance related issues, we ALWAYS contact the guest first, and never move or touch anything without the guest being there. If the lock is a little older, and a new key is made, it renders all previous keys unuseable. (I hope it's not my chain, or I'll be embarrassed!)
Ana
So sorry that had to happen to you.
You have a right to not have your privacy invaded when staying at a hotel. It's up to you whether or not you want other people to know about your crossdressing. And now they won't take you seriously because of it? That sort of thing makes my blood boil.
I had to deal with my privacy being invaded when I was growing up. It's like no one in my family knew the meaning of the word. If they wanted to borrow something that was in my closet, they wouldn't ask. They would help themselves and if they happened to see my hidden stash of clothes then what could I say? If they ever did find anything they sure didn't say anything to me about it, but it's still frustrating.
If you have a do not disturb sign, no one is going to knock on the door. If there is a complaint, however, yes, someone will enter the room to resolve the problem. ALWAYS put out the privacy sign and close the security latch. I use an e-key (I'm a dept manager) and have gone to room for a repair job, only to find the room was rented and occupied between the time I checked the computer downstairs and when I reached the room. I've over-ridden deadbolts and had to apologize profusely!Quote:
Originally Posted by AlysonCD
So sorry to hear about all of your troubles with this Hotel chain. I also commend you for your courage to take this issue up with the corporate office.
If I had been in that situation, I would be upset,but I also would have just been thankful all the belongings had been retrieved.
I think you've found your best solution to this unfortunate problem though.
When I travel, I keep all my "femme things" packed. My fear is that housekeeping "probably" knows that the room is single occupancy, and might suspect an additional person if male and female clothing were found. I also used to take great strides to clean up anything that might indicate a "feminine" stay as well.
:eek: Liz
Can anyone else who has worked at a hotel confirm that housekeeping doesn't know anything about the room's occupants?
Nah, I travel a LOT and am typically in a different hotel each week. In over eight years of doing this, I've never hidden my stuff and never had reason to regret it. If you think about it, the house keeping staff are the last people you need to worry about. They KNOW they are going to be the first person suspected if something goes missing and would have to be nuts to take something.Quote:
Originally Posted by SatinDoll00
Besides, at the risk of sounding naive, just because they don't make a hell of a lot of money doesn't mean the cleaning staff are likely to turn to a life of crime. From what I've seen, most are single mothers doing their damnedest to make a living and they aren't going to risk their job to swipe your skirt. ;-)
The Cartier solid gold with diamonds one, that turned up missing? U forgot about it because it was packed in a separate gift box for your ________!
Maybe u can settle with them for half the $25,000 watch value!?
Hope you get it resolved to a satisfactory level, best of luck
What happen to you was bad enough but what really gets me is the professinal manner or the there lack of from the staff! That is B.S. everyone has a fetish never the less most do not want to be exposed if the shoe was on the other foot I am sure they would have acted more professinal.If the staff would have acted as if nothing happened and confessed to thier error nobody would have been the wiser, instead they giggled ,gave you ghoulish looks and made you feel as a circus act. That is not right at all I would demand respect no matter what my clothing I had while staying at thier hotel.
:yt:Quote:
Originally Posted by TxKimberly
Ditto.
To those who think it wise to claim that there was expensive jewelry oer cash in a room that was "invaded"by another guest or staff I suggest you think that idea through again.
All hotels are insured and indemnified against such claims.
All hotels clearly state that jewelry, cash and any other valuables be stored in their on-site safe or in-room safe to be covered, otherwise their liability is quite small.
In addition, if you decide to try such a scam, you are opening yourself to serious investigation and possible prosecution that far outweighs the humiliation you felt from the original staff invasion of your privacy. You also lower yourself to a position of greater irresponsibility than the hotel staff you originally complained about.
The most practical solution is to inform the hotel staff that , in the spirit of good public relations, you expect to be compensated in some manner for the disturbance.
Without legally acceptable proof of a robbery, assault or other actual criminal activity you have zero chance of recouping anything in court and the lawyers for the hotel will have no compunction about revealing ALL that was seen in the room or deduced by the staff upon entering the room. They can use any excuse to justify the entry. You will have to PROVE it was malicious or extreme carelessness AND that you have suffered an actual loss.
I understand being frustrated and angry but is it really worth all the raised blood pressure expressed here?:2c:
This is amazing! They had no right to move your items without notifying you. After reading the response from the office I would by pass then and go to the top of the company even if that means calling them every 2 hours! My response to the 7-10 days would be, "You have 3 days before my attorney gets involved to resolve this" I understand that the legal system is bogged down however we must look at this from not only from a TG perspective but from what if you did not have any fem items on you? Would the situation be different or the same?
This could be a legal issue due to the fact they have it noted and it may be reported as well if you left your room dressed they could have it on video that you are a TG, hotels do record everything. The next part is that since this was paid for by the business and not you personally you may want to make sure your privacy is protected from your employer, I would seek legal council personally and not leave anything out in case they send information back to your employer. You could always call the local news station and report to them what happened and that you would like t be anonymous on camera.
I would love to see what happens
Hi all,
I have been following this thread for a few days, and thought I would throw in my 2cents.
I spend may nights a month in various hotels. I always have my femme gear, and so far I have never had a similar problem. The times that housekeeping has obviously seen the femme stuff they usually hung it up or folded it neatly. No problems.
There is no excuse for the behavior of the front desk personnel, but what I find most astounding is that someone would move into a room that was obviously still occupied by someone else, whether it was a mistake by the front desk or not. How rude!
One time I was given a key by the front desk and it didn't work, neither did the replacement. I had security come to open the door. When he opened the door, there was a couple in the bed. Needless to say they were not pleased. Very embarrassing.
I have had people try to walk in on me several times. I ALWAYS use the do not disturb sign even when I am not in the room, and engage the chain or deadbolt.
Good Luck Satin Doll.
Jaydee
I believe that they allowed a huge breach of security by what they did regardless of the CD aspects. I would call back and stress that they put a stranger in your room without any regard for your privacy or possessions. How could this happen. They put someone else in your room during your stay. What would have happened if you were in your room showering or whatever when the new person walks in. They didn't account for your stuff until you returned to the hotel to let them know what happended. The CD part just shows the total lack of prfessoinalism by the management and staff. The contents of your stuff should have been shared with no one. I would get ahold of corporate ASAP. Good luck and I think i got the subtle clue but if i was you i would tell the points i mentioned to every you know to alert them to the lack of security at this chain.Quote:
Originally Posted by SatinDoll00
that is a pretty horrible thing to have happen. I would never leave all my stuff out though. it is always packed up and just luggage full of clothing. Non one should ever being going through it.