This thread reminded me when I was working at Arbys I was on the night/closing crew and we were bad about planting good comments and I would pick the lock to the comment card box and dispose of the few bad ones that did come through. One day corporate office got an email about how wonderful we treated these guests, how welcomed he felt, and well we treated his family. A few of us suspected this one guy who was known for pulling pranks, but we later found who it was. And then wondered what sort of hellish life that guy and his family must have because we didn't treat them any better than we did any body else (we weren't rude by any means, we just weren't too friendly), and we even messed something about their order up. I think the fries or something might have been cold.
