Just my 2 cents. I wasn't in Prazia's situation but from my perspective, I think she handled it perfectly. She didn't fly into a rage at the obviously surprised SA, and possibly embarrassed SA, who may have never seen a CDer in her life. Prazia asked for help with the zipper and received it. The SA probably came away thinking CDers are very nice and she may have felt bad that she initially laughed. The SA's future dealings with CDers may be better after this contact. If Prazia had gone crazy on her or cost her the job, the SA would probably think CDers are hot heads and not pleasant. I'm sure this was a useful learning experience for the SA.
My opinion is that Prazia did CDers a favor by handling the situation with humor and grace.
Good job, Prazia.
