Christy unfortunately gets to be A "Pioneer," and as she said it's probably more than a little unsettling to be compared with Rosa Parks. But, here's The Good News! Judging from subsequent Postings, Ross has certainly "gotten The Message!" You all can be assured, that The CEO, Everyone in Legal, virtually all of The V.P's in Marketing and Public Relations already know about this incident. Very soon, all of The Board Members, and just about all The Worker Bee's are going to be aware of what's happened. Even if they don't directly tell The S.A.'s about The Specifics of This Incident, can't you imagine they will start asking questions when they are asked to sign Directives aimed at assuring that Customers don't face discrimination! Then The Corporate Grapevine will go to work!
Even better, The Retail Business is very incestuous. People move around a lot, people send E Mails, people have Cocktail Conversations. This Incident may not get an Article in "Retailing News," but other Companies are going to hear about it over The Next Few Weeks. Try to imagine The Corporate Conversations: "Hey, did you hear what happened at Ross last week?" "Man, did they handle it badly, or what?" Then....other stores and corporations start to make their own plans and policies in case they have to deal with the same eventualities. That's how "Big Change" comes from much smaller incidents.
See....you all have more power than you can imagine. We can "effect" things. Now, we have to learn to always use That Power wisely.
Peace and Love, Joanie
