A while back I posted a thread on servive. My wife and I owned or own customer based buisness. People are very quick to complain about something but not a quick to compliment and owner or manager for outstand service.
When I first started shopping it was a scarey ordeal. One day I was shopping in the lingerie section of Kohls and didnt know what I was looking for size or style wise. I must have looked like a creep looking over my shoulder.
Long story short SA helped me pick out three bra and panty sets. Very helpful and friendly. By the way I was in drab.
Paid for purchase and had gotten my car when I thought the SA should be recognized for her positive actions. I returned to the store and found the manager and related what a wonderful shopping experience I had had. He acted surprised and told me I am the first to give possitive feedback because all he ever recieves is complaints. Thank me and I left.
Several weeks latter I was back in Kokls shopping and ran into the same SA. She came up to me and gave me a hug, Im in drab again. She related that the manager had sought her out after my last visit and complimented her on our interaction. She also said in a meeting a few days ago she got a raise and a promotion. Made me feel good that I to ten minutes to recognize good service and the SA benifitted.
