Ralph, the majority of those who go out in public en femme want to be addressed using the female pronouns. The folks that don't want to be called ma'am and miss are a minority and they don't tend to go out.
Major retailers KNOW, because they've been told over the years, how the majority of public appearing transfolk want to be addressed. They tell their clerks/SA's how to do it.
Personally my reaction would have been to clear my throat at the "gentleman", shake my head, and give the clerk a polite "you made an oopsie" look.
But the fact is, they do know, because they're trained to know and told about dealing with us.They shouldn't have known any such thing.
Nope.Do you people just sit around HOPING that somewhere, someone will inadvertently say or do something that you can claim offense at? Lighten up, Francis.
Veronica
Rondelle (Ron) Rogers Jr.