Quote Originally Posted by Anne66 View Post
In two years of working retail I have yet to be taught how to address anyone. Management and cashiers alike are so overworked, they barely have time to learn their jobs on the fly, let alone give/get sensitivity training. Cashiers are just told to be polite to customers. If those individual cashiers don't come into the job already knowing what is generally accepted as the polite way to address a CD, TG, etc. they will make the same mistakes as any other person would.
Thanks. I thought the "they have all been told" line was bullshit, but I don't have the retail background myself to know what they're taught these days (my suspicion is they're not taught anything, as evidenced by total unfamiliarity with product, store layout, or common sense, but that's just my inner curmudgeon speaking).