As I read the OP, the employee deliberately tried to embarrass Jean who is a customer. Jean was quite right to complain to the owner and she did it in the right way. No hissy fit here!
Reading some of the replies reminds me of why our CD community continues to get little respect. The gay community and many other minorities gained respect by demanding respect, even over the small things. Look at the history of many minority communities in this country and elsewhere and you see that it is attention to the many small insults that eventually causes the unthinking majority to change its attitude. Our common response seems to be to scuttle embarrassed back into the shadows.
Jean stood up for more than herself. She made a small but important stand for our community. We should thank her.
